Customer Testimonials
Excellent communication throughout the process. Professional and courteous service. Highly recommend.
I didn't like the online reservation system not allowing me a way to specify that I would wait for the work to be finished as opposed to dropping it off and coming back at the end of the day. The service department was able to adjust upon arrival and my service was completed accurately and accompanied by a complimentary car wash that is better than the $25 car wash options near me.
Always have had great service at Gurley Leep.
If you are in need of a new vehicle or a used vehicle or have something in mind that you’re looking for contact Taddley at Gurley Leep Mercedes. He is awesome. I have purchased two cars from him and he has made it seamless and even brought the car to me Over two hours away. I am beyond satisfied. If I could leave 10 stars I would. Him and his team are awesome. You won’t be disappointed!
Taddley Greene was amazing, helping us find just exactly the right car at the right price for my family! He and his team made us feel welcome and we are so excited to bring a 100% Electric vehicle home! Thank you Gurley Leep and Taddley Greene for this unforgettable experience!
Taddley Greene is amazing he delivered my truck 5 hours away and took his time to explain how everything worked and even o came back a week later to go over further questions. Purchasing my first electrical vehicle from Taddley has been an easy great experience. This is our second car purchase from him.
Awesome service department! Had my car in for a recall today and they took great care of me and also washed my car!
The service manager is very rude and not helpful at all. I will never go there again!
Robert Shell made our buying experience one of the best we have ever had. Thorough and professional at every turn! Thanks again Robert.
Nice and accommodating. Delivered the vehicle due to availability and found the car I needed fast after my accident. Work with Cam and everything went smoothly.
Omar made trading my car in SO easy! He was knowledgeable and helped me make the best decision. I love my new car and couldn’t be more grateful for his assistance. I recommend Omar to anyone looking for a new car!
Thank you Bob for your exceptional service! You were knowledgeable, kind AND FUNNY! And absolute 10/10 with the best dad jokes.
I just bought a vehicle at Gurley Leep. Came all the way from Fort Wayne. When we started talking to Bob, i knew he was our guy. Bob is very knowledgeable and patient; I changed my mind about the features I wanted in the vehicle, and he was very accommodating and reliable. He stuck with us in the whole process. He is very customer service oriented. He has great qualities that make him a great salesperson, and that is why I didn't buy the vehicle in Ft. Wayne. I will buy my next car from him and I am ...
New 2023 Volkswagen Taos now being towed . Nothing but problems with this SUV since day. Send it back to Germany
Michael at Gurley Leep motorworks made it so simple for me. I don't know much about cars and this is my first lease. As a single mom, its intimidating to go into car dealerships but Michael was very communicative. My biggest thing was convenience. When I booked I was asked if i wanted to wait at the dealership or if i needed an uber or something. It was fast and my busy schedule appreciated that. I really liked that Michael was able to explain future maintenance timeline needs and help get me set up with the VW app. 10/10 🙂 I ...
This is the second car I have purchased from Jeff. He understood the reasons for my wanting to trade in my vehicle. He arranged a no pressure test drive of the vehicle I was interested in and explained all the features. I was offered a fair trade for my vehicle. Jeff searched the data bank for the color and features I was looking for, found it and I took delivery four days later. He once again went over all the features and assured me I could call any time with questions.
Change nothing. The operation at Gurley Leep VW is perfect the way it is.
Communication was great. Service was impeccable. I got my car brand new at Gurley Leep in 2018 and my car is still running like it’s brand new thanks to their services
Amy in the service department was very helpful and took care of me arranging rides to get me out and about while car being serviced.
Everything was very easy. Scott Stephan did an excellent job.
I’ve bought several vehicles from them and never had a single problem with the sales or service department. Great and friendly staff.
Taddley was an amazing person to deal with at Gurley Leep he was thorough and was very honest about what I was driving it was an amazing experience and he was a wonderful person to deal with when/if I buy another car I will most definitely be going back to him Taddley was amazing
Jeff was very helpful in helping me find exactly what I was looking for - I especially appreciated him going through the spec sheets for each potential model!
Michael is the best!!! Each time I visited VW service Michael greeted me with enthusiasm. The energy that Michael expressed was admirable. He left me with such a good feeling as his team diagnosed the issues with my beloved Beetle. Michael you have made me a huge fan of Gurley Leep service. Thank you!!!
You were quick and the car was in good condition when done.
Awesome service, very communicative, any issues/miscommunications resolved with ease.
Amy was very pleasant and helpful. We were going to walk to a restaurant for breakfast while we waited for the car. She showed us a shortcut and let us know it was only going to take about an hour or so. It was perfect.
I purchased a car from Taddley Green and it was the best car buying experience ever. He made it painless, professional, and easy. He answered all my questions and made the transaction easy! I'd buy another car from him without hesitation.
The communication and service explanation are always very good and feel confident when servicing my car at Gurley Leep
Thanks to Jordan and to the mishawaka mechanics for answering all of our questions with kindness and patience, and getting me back on the road as quickly as they could! Highly recommend.
The process was good and fair. The salesperson was patient and helpful.
The experience of purchasing my new Volkswagen was not stressful and very pleasant.
It was excellent. Fast, very helpful and knowledgeable, Michael was a pro, great guy! And the car service that took me home and picked me up while my vehicle was being services was impeccable too. Thank you!
Everyone was very friendly and got my car fixed very quickly. I am very pleased.
Helpful and informative. Pleasant transaction.
Like no other. Professional, clean and Very polite. Thank you for everything.
Show room was very clean and all sales members were professional and acommodated our needs.The process was also very timely. Definitely a great experience.
Great service and welcoming staff.
The Service Manager, Michael, was friendly, helpful, informative and ensured the maintenance work was done in a timely manner.
Excellent service. However the cost of a replacement key -- $500 -- seems excessive.
Thanks to Bob Schell for helping us to order and purchase our new 2023 Sprinter van. Bob was very helpful answering all of our questions. 2 thumbs up to Bob for all his hard work. We are enjoying our new vehicle very much.
Service staff are always very friendly and great to work with.
Very concerned in all aspects of the transaction and subsequent delivery of the vehicle.
I got helped and advice about my infotainment system
All done professionally and politely. Car was ready on time and no pressure to do unnecessary work.
The day after service, my tire pressure light when on and my brakes started grinding.
I really appreciated Robert Devetski's expertise on the ID.4. I looked at other EVs and Robert was the most knowledgeable salesman across all the brands I considered. In addition, Robert was also kind, considerate and made the buying process streamlined. When there was a slight issue with the car I planned to purchase, I was offered three possible options at the agreed upon price. Overall, I highly recommend working with Robert at Gurley-Leep VW.
Jovani is extremely helpful and will make your experience here a great one. I recommend anybody and everybody to work with him ! He will make sure you walk out happy and he really puts his clients first. His customer service is great, he’s easy to talk to and very professional. If you come here ask for Jovani!
This is the 3rd vehicle Bob Schell has sold me. I appreciated his patience to get me where I needed to be financially. I also love the selection I chose. Thank you!
It had some bumps and burses threw out the purchase, but they have addressed my concerns. I was very pleased with my Sales associate.
Good Costomer service
Knew what I wanted. They had it parked in front of the showroom waiting, walked in, and walked out with my thumb drive of agreements, and got in my new ride. Had some coffee and a quick chat. Painless, effortless, professional. When the time comes to do this again, it will be here in the same seat that I just got up from. Just awesome, thank you Corey.
Sales Consultant Martin Osorio was very helpful throughout the process.
Amy was AWESOME to work with. She was kind and went above and beyond with information and getting me going on my day
Great service!
I didn't feel pressured to buy and everyone was flexible with when I could come look at the car and finalize the purchase.
Service phone system does not work. In three tries I never received a call back. But I learned the trick. Hang up and call again right away! Before I learned the trick I was ready to drive to Kalamazoo. Once I spoke with a human all was fine, although it’s pretty clear that not everyone there is up to speed on EVs.
Always great!
The Sales man Owen was excellent and the entire team was the greatest car buying experience I have ever had Everything was excellent and I really appreciate the above and beyond customer service Thank you
Bob Schell was very helpful and responsive. He was able to get us exactly what we were looking for.
Very helpful, friendly and knowledgeable. It was convenient to be able to do the preliminary part through text as opposed to being in-person longer.
SUPERIOR SERVICE
First time using Gurley Leep Motorworks for service on my 2019 MB E450 wagon. What I'm learning is that Mercedes Benz service is different from dealer to dealer, as I've now had experience with MB service in Wisconsin, Kalamazoo and Mishawaka. My experience at Gurley Leep was fine but disappointing on two points; one - a complimentary car wash at other MB dealers has been a great perk - shiny car inside and out! But at Gurley Leep their wash was more of a spray with a hose - my car was visibly dirty when I picked it up ...